CRS was purchased by Andrew Calvert in 2004 and has steadily been building an impressive client base and foundations for its future development.
Andrew attributes the continued growth of the business to two key things – responsiveness and transparency. "Understanding the needs of our clients is pretty much a given – but it's the fact that we can then deliver totally bespoke solutions that means we increase collection levels. In so doing, we recognise the need to protect our clients' brands and to provide fully compliant processes, which has helped us to build the level of credibility required in the sector today.
"Many DCA's will claim to have a complete focus on performance. However, this is only really deliverable if you have real-time MI, with scalable resources and systems to plug in to meet specific demands. We also focus entirely on our clients' debt and outsource non-core services, meaning we get first class results doing what we do best".
Perhaps it is not surprising then that the Company has seen the strong but measured growth achieved in recent years. With revenue now running well in excess of £2.5 million pounds per annum and a number of record collection month's during 2010, CRS are quickly moving up the ladder in terms of size and profitability.
As a Top 20 mainstream contingency debt collections business Andrew comments "We have definitely arrived!".