Case studies
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Case study 1
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Back in 2007 Barclaycard were looking for a collections agency who could provide a bespoke service for their unsecured point of sale subsidiary, Barclays Partner Finance. They needed someone who could provide an end to end service and whose collections approach recognised their internal approach to collections and provisioning. CRS were selected since then they have continued to provide first class service.
Stephen Reynolds - DCA Manager - Barclays Partner Finance, Glasgow says
"Credit Resource Solutions provide a thoroughly professional and productive service for our organisation. We know we can rely on them to give us the quality, dedication and professionalism we expect. They are currently our top performer which reflects their commitment to be the best in this area." -
Case study 2
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CRS are on the TDX panel of approved Debt Collection Agencies and Jason Incles, Head of Performance Management, TDX Group comments
"At TDX Group we choose to work with industry leading collection agencies. We have worked with Credit Resource Solutions (CRS) for nearly four years and in that time the company has impressed us with its innovative approach, bespoke service offering and ability to implement changes quickly.
We currently have several different segments placed with CRS for a number of our clients. The drive and commitment CRS have shown in delivering consistently high and compliant recoveries results makes them a valued partner for us".
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Case study 3
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BDML Connect, a leading provider of behind the brand insurance administration services and since 2005 part of the Capita Group, started using CRS in May 2008.
Comments Alex Dann, PCL Relationship Manager at BDML Connect
"We are very pleased with CRS, for their success in recovering our unpaid debts. Although our relationship is relatively new, the results so far have been impressive. They have provided a professional, effective and reliable service, and are proving to be a valuable asset in assisting with our debt collection". -
Case study 4
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Established in 2005 and sending millions of messages every month CollStream have become a major provider of electronic solutions throughout the UK. Offering Text/IVR/Call blasting/Data cleaning and email contact strategies, CollStream have supported CRS in the delivery of new and bespoke solutions to our clients.
Chris Harrison, Director, CollStream comments
"We secured a contract with our first major client four years ago and that client was Credit Resource Solutions. We have a strong partnership in place that has seen both our organisations grow from strength to strength. CRS has proved to be an innovative organisation in allowing us to develop various new products and services before we take them to market as a commercial product".