CRS receive ISO 9001:2008 certification.
We are pleased to announce that we have been certified as an ISO 9001:2008 company under the internationally recognised ISO quality management scheme.
Compliance Manager Susan Western comments on the achievement ‘We have worked very hard over the past few months to ensure that our systems and processes are the best they possibly can be. Achieving this certification is the culmination of that hard work and illustrates the company’s desire to offer an unparalleled level of service to our clients.’
Credit Resource Solutions (CRS) Announce Senior Management appointment.
Credit Resource Solutions (CRS) are delighted to announce the appointment of Neil Burrows as Client Account Director.
"The chance to join such a vibrant business and be part of their challenging growth plans was just too good an opportunity"
Client Account Director
Credit Resource Solutions (CRS) announce two Board appointments.
Credit Resource Solutions (CRS) are delighted to announce two new appointments to their board.
Peter Gent -
Peter Gent has been appointed Sales Director. Peter has been with CRS for just over two years initially as Client Services Manager and then for past 11 months in a Business Development Role.
"Since I joined CRS in October 2010 we have seen the business grow by over 130%, this is down to a strong client focus, a flexible sales approach and outstanding operational expertise. Our challenge for 2012 and beyond is continue our growth whilst at the same time maintaining our core values. CRS is fantastic company and I am delighted to be offered the new role"
Caroline Burston –
Caroline Burston has been appointed Director of Process and Quality. Caroline joined CRS in April 2011 as Compliance and Training Manager and has driven through massive improvements in administration process and compliance documentation in particular our ISO project. Caroline has had over 20 years DCA experience with various roles within the industry covering both operations and compliance.
"Having been in the Industry for 20 years it has always been of interest to me to understand how our competitor DCAs are performing. Prior to joining Andrew, Julie and the Team, CRS had been on my periphery for a number of years due to a mutual client we have both worked with for some time. Our competitive behaviors were such that our champion challenger positions were always very close. I could see CRS was a top performing agency and I was excited to be offered the opportunity to join such a successful and fast growing business."
Since May 2011 it has fast become apparent that CRS's success is down not only to the decades of experience which exist within the Management team but also the passion this team puts into every element of their work to make this business a success. I was delighted to accept the role of Director of Process and Quality and I look forward to being a part of many future continued years of growth.
Credit Resource Solutions announce two senior appointments
Andrew Calvert, Managing Director and owner of CRS, is delighted to announce the promotion of Darren Cole to the position of Director of Operations. Andrew comments:
"This promotion recognises that Darren has played a key role in the significant growth in the business achieved over the last 18 months, with CRS more than doubling in size during this period. He will now help take us to the next stage in our development."
To ensure continued first class service provision and collections performance for clients CRS have recruited Melanie Chapman as Collections Manager. Melanie has 15 years Industry experience and comments:
"I am very impressed with CRS and was keen to join this team. My initial impression is that professionalism and performance is paramount to the Senior Management Team and this is cascaded down through the Managers and Team Leaders to the Admin and Collections Departments and creates an environment focused on performance and service."
Frank Hammerton, Sales and Marketing Director comments:
"We now offer a range of services from Early Arrears through to all types of Contingent Collections. We have a fully scalable model and are determined to continue providing excellent performance through our sector based teams."
If you wish to contact CRS please ring Frank on 07944 034904.
Credit Resource Solutions march onwards and upwards
Credit Resource Solutions (CRS) has completed testing on the Fair Isaac PlacementsPlus system allowing it to fully interface with clients and prospects in the Finance and Banking sector.
Says Frank Hammerton, Sales and Marketing Director at CRS,
"As a business we have extensive experience of the financial services sector and the addition of the PlacementsPlus system will enable us to maximize performance in this area of collections."
This landmark has been one of a number of achievements at CRS in the last quarter and Andrew Calvert, Managing Director, comments,
"The new team which we put together over the last 12 months or so is really delivering. In the last three months we have achieved month on month record collections, culminating in our first one million pound collections month in March.
We are winning new clients and have recently put in place a new sector team for Retail clients, in addition to our existing sector teams for Financial Services, Insurance, Utilities and Debt Purchase.
The future is certainly bright and we expect further uplifts in performance from our recently installed new ACD. We have a fantastic set-up here, including state of the art new premises. Please come and see us!"
If you wish to contact CRS please ring Frank Hammerton, Sales and Marketing Director on 07944 034904.
Credit Resource Solutions are delighted to announce a new appointment
Introducing: Peter Gent, Client Service Manager
Peter Gent has joined as Client Services Manager. He has a wealth of experience having spent the past three years in a Senior Account Managers role with Atradius Collections, prior to which Peter enjoyed two years as Business Development Manager with P&A Receivables.
A Fellow of the Institute Of Credit Management, Peter will bring his experience and knowledge to the new role, ensuring continued high levels of collection performance and reporting, and widening the service offering to the current client base.
"I am delighted to join the CRS management team. I have known Andrew Calvert for a number of years and have always been impressed with his ethos and business model – the opportunity to join the business was one I could not turn down as the company is going from strength to strength and I want to be part of it."
Frank Hammerton, Sales and Marketing Director comments "This is a critical role and reflects the progress and growth we are achieving at CRS. Welcome to Peter".
DCA of the Year 2008 gets bigger!
As part of their continued growth Credit Resource Solutions Limited (CRS) have moved to larger premises in Halifax.
The recently renovated Old Mill at the Rosemount Estates will give CRS a state-of-the-art building with over 100 seats capacity, and the option to take further space thereafter.
Andrew Calvert, Managing Director said
"The new Offices provide us with a beautifully refurbished building which will enable us to achieve our planned growth over the next few years and give the staff the quality of working environment they are entitled to. By staying in Halifax we will retain our experienced team of collectors and support staff, and continue to be able to tap into the recruitment opportunities this part of the world offers".
CRS recruit industry stalwarts as business expands
Credit Resource Solutions, have appointed Frank Hammerton to the role of Sales Director and Darren Cole as Operations Manager.
Frank joined the business in February 2009 and commented
"This is a fantastic business which has grown steadily and profitably since Andrew acquired it back in 2004. We do the basics really well and really listen to our clients and I look forward to helping the business continue to grow in the years to come".
Darren added "I am impressed by the business's commitment to provide a service which recognises the drivers of our clients and their markets. CRS's sector approach means I can adapt our recruitment, training, strategies and reporting to provide what is required of us. I hope to build upon this success and exceed the needs of our clients and that is what we are committed to continuing".
CRS wins DCA of the Year award 2008
The Award was made after recognising the progress made since Andrew & Julie Calvert acquired a majority shareholding in the business in 2004.
- November 2004 First Major Client
- June 2005 Break-Even trading
- March 2006 Company Trading Profitably
- December 2007 Residual holding by original share-holder bought out
- February 2008 Relocation to more functional offices to support growth and provide extra staff facilities including crèche, parking and canteen
- August 2008 Staff numbers reach 35.
The Company's level of client satisfaction, strong supplier relationships, commitment to compliance and approach to employees were all recognised by the panel and a number of clients provided strong endorsements.
The Company's external auditors commented in the submission
"Under Andrew's guidance Credit Resource solutions have continued to see exceptional growth during FYE March 2008. Turnover is up 118% against 2007 (2007 48%) and gross profit margins have been held at around 60% when the industry average is much lower at 48%. These strong headline figures reflect the ongoing efficiency of the Credit Resource Solutions operation in terms of £ collected per team member.
Careful control of overheads has ensured that the impressive gross profit margins translate through to the net profit line, which is up over 145% on the 2007 figures. The overall result is a strong balance sheet and an impressive increase in shareholder value".