Systems & processes
At the very heart of our business are our people – and it's their loyalty and commitment to client relationships that help shape the business.
However, businesses are only as good as their systems and processes, so we've committed a great deal of time and money to getting these things right.
For example, we offer a comprehensive suite of MI reports, and our clients are given online access to this information which is updated every night.
As part of our commitment to technology, during 2010 we invested in a new state of the art telephony platform as well as implementing the Fair Isaac PlacementsPlus system allowing CRS to fully interface with clients in the consumer finance sector.
Systems and processes don't make a business, but they are an essential part of our service provision.